Service Policies
Last updated: July 2026
1. Satisfaction Guarantee
We stand behind the quality of our work. If you are not fully satisfied with any aspect of your cleaning service, contact us within 48 hours of the service date and we will return to address the concern at no additional cost. This guarantee does not cover conditions that develop after the service is completed, or areas not included in the original service scope.
2. Service Area
DNW Janitorial Upstate provides cleaning services within a 200-mile radius of our Anderson, SC office, covering Upstate South Carolina, Columbia, SC, and Metro Atlanta, GA. For on-site quote visits, a travel fee may apply for locations beyond 20 miles from our office. We reserve the right to decline service for locations outside our service area.
3. Cancellation and Rescheduling
Cancellations made at least 48 hours before the scheduled service date will release the payment hold and no charge will be processed. Cancellations within 48 hours of the service date may result in the held payment being captured as a service fee. No refunds are issued for services once they have been provided. To cancel or reschedule, contact us at info@dnwupstate.com or (864) 221-2408 as early as possible.
4. Payment Policy
A hold is placed on your payment method through Stripe at the time of booking. The hold is captured and the payment is processed at the time of service. All prices are displayed in whole dollars and include applicable processing fees. No refunds are issued for services once they have been provided. For on-site quote visits, the quote visit fee is collected at the time of booking the visit and is separate from any future service contract.
5. Referral Payout Policy
Referral payouts are issued on the 15th of each month for all referrals whose referred services were completed in the prior month. Payouts are made via the Referrer's selected method (PayPal or Zelle) at the time of registration. A W-9 form must be on file before payouts can be processed once annual earnings exceed $600. If a W-9 is requested but not received, payouts will be held until the form is submitted. The referral fee amount is subject to change at the owner's discretion. Annual earnings reset on January 1st of each year.
6. Promotional Offers
Promotional discounts and promo codes may be offered from time to time. Only one promotion or discount code may be applied per booking and cannot be combined with referral codes or other offers. Promotions are subject to expiration dates and usage limits. DNW reserves the right to modify or cancel any promotion at any time.
7. On-Site Quote Visits
On-site quote visits are scheduled separately from cleaning services. The quote visit fee covers the cost of a team member traveling to your property to conduct an assessment and provide a detailed cleaning quote. This fee is non-refundable once the visit is completed. The resulting quote is valid for 30 days from the date of issue unless otherwise stated.
8. Property Access and Condition
Clients are responsible for providing safe and reasonable access to all areas to be cleaned. DNW staff are not permitted to clean areas with active biohazards, structural hazards, or conditions that pose a risk to health and safety unless prior arrangements have been made. Clients should disclose any special conditions, pet concerns, or access requirements at the time of booking.
9. Staff Conduct
All DNW staff are background-checked, trained, and insured. Any concerns about staff conduct should be reported to management immediately at info@dnwupstate.com. We take all reports seriously and will investigate and address any issues promptly.
10. Changes to Policies
We reserve the right to update these Policies at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policies.
For questions about our policies, contact us at info@dnwupstate.com or (864) 221-2408. See also our Terms & Conditions and Privacy Policy.